Frequently Asked Questions
Getting Started
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If you are carrying something that feels heavy, stuck, or difficult to work through on your own, and you are curious about whether having a skilled, compassionate person in your corner might help, then therapy is probably worth trying. You don't need to be in crisis to come to therapy, and you definitely don't need to have it all figured out before you reach out. Most people find that the act of beginning is the one of the hardest parts.
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Possibly, and we think it is worth understanding why it may not have helped before drawing a conclusion about whether therapy itself is right for you.
Unsuccessful therapy is usually not a sign that change is impossible. More often it reflects a mismatch between what was being offered and what was actually needed — the right kind of support for one person is not necessarily the right kind for another, and good therapy meets people where they actually are rather than where a particular approach assumes they should be.
There are many reasons a previous experience might not have felt helpful: the fit with the therapist was not quite right, the approach did not suit the way you process things, or the timing simply was not right for you. None of these say anything definitive about whether therapy can help you.
At Roy Creek we take the question of fit seriously, which is why we offer a free 15-minute consultation before you commit to anything. If we do not think we are the right match for what you are carrying, we will tell you honestly and do our best to help you find someone who is.
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Yes, we offer a free 15-minute phone consultation so you can get a sense of who we are and whether we might be a good fit before committing to anything. Email or reach out through the contact form and we'll be in touch to schedule one.
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The first session is about beginning to get to know each other, and we mean that as a description of what actually happens rather than a formality. Your therapist will ask about what brings you to therapy, what you are hoping for, and something about your life and history, though you are not expected to share everything at once and the pace is always yours to set. Your therapist will also answer any questions you have about them or the process, and share something about how they work if you’d like to hear.
There is no obligation to continue if it does not feel right, and if one of us is not the right match we will do our best to help you find someone who is, because finding the right therapeutic relationship matters more than finding the first available one.
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The honest answer is that it depends on what you are carrying and what you are working toward. Some people come with a specific concern and find things shift meaningfully in as few as a handful of sessions. Others are working with patterns that have been running for a long time—the lasting effects of trauma, relational wounds that keep showing up in the same form, ways of feeling stuck that have become so familiar they feel like personality—and this type of work takes considerably longer to feel resolved. Patterns that formed over years do not dissolve quickly and a nervous system that learned to stay vigilant does not learn to rest in a few conversations, however meaningful those conversations are. Of course these clients too tend to experience incremental benefits during the process, even if it takes ongoing work over long periods of time to truly unstick the stuck pattern.
What we can say with some confidence is that once the right conditions are genuinely in place, healing tends to move faster than people expect, because the drive toward healing has usually been running for a long time without anywhere to go, and when it finally finds the right conditions it moves. We will never keep you in therapy longer than is useful, and we check in regularly about how the work is feeling and whether it is still going in the right direction.
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Both of us work from a relational and experiential foundation, which means that regardless of the specific approach being used in a given moment, the therapeutic relationship and the quality of what is experienced in the room are always central to the work. The modalities we draw from are tools in service of that orientation, not protocols applied independently of the person in front of us.
Isaac draws from a wide range of approaches developed specifically for trauma and relational healing, including EMDR, Internal Family Systems (IFS), Somatic Transformation, Accelerated Experiential Dynamic Psychotherapy (AEDP), and Emotionally Focused Therapy (EFT), alongside broader influences from Gestalt psychotherapy, attachment theory, and person-centred practice. What these approaches share is a commitment to working with experience directly rather than simply talking about it.
Jordan draws from relational, attachment-based, and person-centred approaches, and these form the foundation of how she works with people—attending closely to the quality of connection, safety, and attunement in the therapeutic relationship as the primary vehicle for change. She also draws from experiential traditions, bringing somatic and body-based awareness into her practice for clients who are drawn to working at that level. This dimension of her work is shaped by her decades as a dancer and her training as a Dance Movement Therapist.
If you are curious whether a specific approach you have heard about is something we work with, please feel free to ask—we are happy to talk through how we work before you commit to anything.
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The core idea of experiential therapy is that lasting change requires more than a new understanding — it requires a new experience. And the most powerful site for that new experience is the therapeutic relationship itself.
This can take many forms. Sometimes it is the experience of bringing a core struggle into the room and finding that the therapist responds with genuine curiosity and care rather than the judgment, dismissal, or anxiety the client has come to expect — the lived realisation that some relationships can be different from the ones that shaped the problem. Sometimes it is the experience of feeling a familiar and long-avoided emotion in the safety of the session, and being guided to meet it with compassion rather than the shame or fear that usually accompanies it — discovering that the feeling itself is survivable, and that it does not have to be managed alone. Sometimes it is the experience of saying something that has never been said aloud before, and finding that it is received rather than rejected. Sometimes it is noticing, in real time, a pattern that has always felt automatic, and finding that something else is possible.
What these moments share is that they do not happen through explanation. They happen in the room, in the relationship, in the body — and because they are lived rather than learned, they tend to reach places that insight alone cannot always touch. Both of us work from this understanding, though our specific approaches differ. You can learn more on our individual pages.
Where insight-based approaches focus primarily on helping you understand yourself better, experiential approaches focus on what actually happens in the therapy room — in your body, your emotions, and the relationship between you and your therapist — because the most persistent struggles people carry tend to be stored not in their understanding but in their nervous systems, their relational patterns, and their physical experience, and these are places that insight alone cannot always reach. The goal is not just to think differently but to feel differently, at the level where the difficulty actually lives.
Both of us work experientially, though our specific approaches differ. You can learn more on our individual pages.
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Somatic therapy begins from the recognition that many of the most significant experiences people carry are stored not just in memory but in the body itself—in patterns of tension, in a nervous system that stays alert long after a situation has passed, in physical responses that arise before the thinking mind has registered anything. These are not metaphors; they are the actual traces of experiences that could not fully complete, responses that activated and were never allowed to finish, and in many cases they are literally stored in the peripheral nervous system.
Rather than treating the body as something to be managed or pushed through, somatic therapy treats it as a participant in the healing process, a source of information and a place where change can genuinely happen. When the work reaches this level, it can access things that talk alone cannot always reach. Jordan's practice is particularly grounded in somatic approaches, informed by her training as a Dance Movement Therapist and her belief that the body is already a site of meaning and intelligence for most people, whether or not they have ever framed it that way.
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EMDR stands for Eye Movement Desensitization and Reprocessing. It is an evidence-based approach originally developed for trauma and one of the most well-researched therapeutic methods available for post-traumatic stress, and understanding why it works requires understanding something about what happens to difficult experiences when they cannot be properly processed.
Under ordinary circumstances, the brain integrates experience as it occurs—filing memories as past events and allowing their emotional charge to settle over time. When something is overwhelming enough, this integration process gets interrupted, and the memory becomes stored in a way that keeps it feeling present and activating rather than past and resolved, so that certain situations, sensations, or interactions continue to trigger a response that belongs to something that happened long ago. EMDR works by helping the brain reprocess these stuck memories through a structured approach that combines focused attention on the difficult experience with bilateral stimulation, most commonly guided eye movements, and for many people the result is that memories which once felt overwhelming become significantly less distressing.
Isaac is trained in EMDR and typically uses it as part of a broader relational and experiential approach to trauma treatment rather than as a standalone protocol.
Learn more about EMDR here. -
Taking a holistic approach to therapy means attending to the whole person rather than treating a symptom as though it exists independently from everything else. In practice this means we are interested in your mind, your body, your emotions, your behaviour, and your relationships, and in how all of these dimensions influence each other. Anxiety, for example, is not only a ruminating thought pattern; it lives in the body, shapes behaviour, and affects relationships. Depression is not only a mood; it has physical, relational, and existential dimensions. Attending to only one layer of a person's experience, while sometimes useful, tends to miss the fuller picture of what is happening and what needs to shift.
The opportunity in this approach is that there are many possible entry points for change, and we are always looking for these openings with our clients rather than applying the same approach to every person. Therapy that attends to the whole person can most effectively go where that particular person needs it to go.
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Yes, we are trauma informed in the sense that we are constantly taking into consideration the impacts of trauma across all that we do as practitioners and as a clinic.
Additionally, beyond being trauma informed, we are actually trauma practitioners—we treat trauma and PTSD directly.Both of us work from the understanding that trauma is not a life sentence and that what happened to you, however significant, is not the final word on who you are or what is possible for you. The traces that difficult experiences leave—in the nervous system, in relational patterns, in the body—are real, and they can run deep, but they are also the residue of something that happened under particular conditions, and given the right conditions they can heal. We have both seen this happen in our work, often with people who had stopped believing it was possible.
Isaac works with a wide range of trauma presentations, from the impact of single overwhelming events to the more complex and pervasive effects of prolonged adverse experience. Jordan's approach to trauma is grounded in somatic and body-based work, supporting clients whose experience lives as much in the body as in the mind.
Our Approach
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In individual therapy the focus is on one person — their inner world, their history, their patterns, and their growth. In couples therapy the relationship itself becomes the focus, which means both partners are present and the therapist is working with what happens between them as much as with what is happening within each person individually.
Couples therapy is not about determining who is right or taking sides. It is about helping two people understand each other more deeply, communicate differently, and find their way back to each other as allies rather than adversaries. It can be particularly useful for navigating recurring conflict, rebuilding trust after a rupture, deepening intimacy, or working through a significant life stress or transition together. Isaac's couples work draws from Emotionally Focused Therapy, an approach grounded in attachment theory that works with the emotional and relational patterns underneath recurring conflict, and in particular the ways that hurt and self-protection often get in the way of the vulnerability required to connect with our partner and heal from conflict. By making these patterns visible and working with the emotions that drive them, couples often find that what felt like an intractable conflict is actually a disconnection that can be repaired. This work tends to be most effective when both people are willing to look honestly at their own part in the dynamic, not just their partner's.
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Individual therapy at Roy Creek is a collaborative process. Sessions are typically 50 or 75 minutes, and frequency is something you and your therapist will determine together based on what feels right for you and the work.
In the earlier stages of therapy, much of the focus tends to be on building understanding. Your therapist will want to hear a lot from you — about what brings you to therapy, about your history, about the patterns and experiences that have shaped who you are and what you are carrying. This is not passive listening; your therapist will be curious, attentive, and working to understand you as fully as possible, and will offer observations and reflections along the way. Alongside this, you will be building the kind of trust and safety that allows the work to go somewhere real, because the quality of the relationship between therapist and client is not just the context for the work but one of its primary ingredients.
As the work develops, your therapist will tend to bring more of themselves into the room. This might look like noticing patterns, offering a perspective you have not considered, gently challenging a way of thinking or relating that may have outlived its usefulness, or sharing a more direct opinion when that seems genuinely useful. None of this happens on a fixed timeline, and there is always significant overlap between these phases. But in general the work moves from understanding toward something more active and collaborative, with your therapist as a active and present partner rather than a neutral sounding board.
You can expect to feel genuinely heard and not judged. You can also expect us to be active and engaged, by which we mean we are not here simply to validate everything you say but to be honest, curious, and genuinely useful partners in the process. Change in therapy is rarely linear, and there will be sessions that feel harder than others, but we will be paying attention to how you are doing and checking in about how the work is feeling.
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Couples therapy sessions at Roy Creek are typically 75 minutes and involve both partners attending together, though your therapist may occasionally suggest an individual session as part of the process. You can expect your therapist to be warm and genuinely impartial, invested in the health of the relationship and in both of you as individuals, without taking sides. Impartial does not mean passive, however. Your therapist will be active and engaged, will share observations and opinions, and will make suggestions when these seem useful — the goal is to be a genuine and honest presence in the room rather than a neutral referee.
Isaac works primarily from an Emotionally Focused Therapy framework, which means sessions tend to move between open exploration of what is happening between you and more structured work with the emotional patterns and cycles that drive recurring conflict. Rather than focusing primarily on the technicalities of communication skills or problem-solving, EFT works at the level of the emotions and attachment needs underneath the surface conflict.Most couples find that when they are successfully able to send and receive clear and accurate attachment-rooted emotional signals, what was initially presented as the problem turns out to be a doorway into something more fundamental about how they connect, protect themselves, and reach for each other. The work of getting to that level is where things in the dynamic between you tend to actually shift.
It is normal for couples therapy to bring up difficult feelings, and your therapist will help you navigate those moments productively rather than letting them become another version of the same conflict. The goal is not to eliminate disagreement but to change the way you move through it together, so that ruptures become something you can repair rather than something that compounds.
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Jordan's small therapy groups are intentionally kept small — typically between four and eight people — to ensure the group remains a genuinely intimate and relational space rather than a class or a support forum. Groups vary in format, from structured thematic workshops to more open ongoing groups, and Jordan will be clear about the format and expectations before you join.
What remains consistent across formats is that the group itself becomes part of the therapeutic process, which means the presence of others who are also doing meaningful work is not incidental but central. Groups are particularly well suited to people working on relational patterns, since those patterns show up in real time in the group setting in a way that can be genuinely illuminating and, with the right facilitation, genuinely healing. Jordan brings particular depth to groups involving artists, dancers, and creative communities, for whom movement and embodied expression are already natural ways of making meaning.
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You do not need any dance experience whatsoever to do DMT; and in terms of working with Jordan the name is probably the most misleading thing about it.
Jordan is both a Registered Clinical Counsellor and an interning Dance Movement Therapist, which means she offers both traditional talk therapy and a somatic, body-based approach that can incorporate movement when that feels right for the person and the work. Many of her clients work with her in a format that looks entirely like conventional therapy — sitting, talking, exploring what is happening in their lives and inner worlds — and that is a complete and valuable form of the work in its own right.
Dance Movement Therapy, when it does come into the picture, tends to be introduced gradually and only once a person feels genuinely safe and comfortable enough for it to make sense. The central feature of DMT is not movement itself but awareness—awareness of what the body is carrying, how it responds, what it is expressing—and outward physical movement only becomes part of the work when someone is ready for it and when it serves what they are working toward. When it does, it does not need to look like dance in any recognizable sense; all movement qualifies, and it is never evaluated or judged for how it appears. What matters is authentic expression and what that expression can open up in terms of processing, releasing, and growth.
For artists, dancers, and people who already live in relationship with their bodies through creative practice, this way of working often feels immediately natural. For people who have never thought about their body as part of their psychological experience, it can be genuinely surprising how much is accessible there. Neither starting point is better than the other, and Jordan works comfortably with both.
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Yes, we offer secure virtual sessions via Zoom or Doxy.me, both of which are encrypted and designed with privacy in mind.
Many clients find virtual sessions work just as well for them as in-person, and for some people the convenience and privacy of being at home actually supports their work. That said, we are happy to discuss whether virtual or in-person might be a better fit for what you are looking for.
Services
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Yes, we are currently welcoming new clients. We do our best to accommodate everyone who wants to work with us within a reasonable timeframe.
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Please visit our Services and Fees page for current session rates. If cost is a concern, we encourage you to reach out and speak with us—we want to make sure finances don't stand in the way of someone getting the support they need.
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Most extended health benefit plans in BC include some coverage for therapy with a Registered Clinical Counsellor (RCC) or other qualified professional. The amount varies significantly between plans, so it's worth checking your specific coverage before getting started. We are happy to provide receipts for submission to your provider.
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Because your appointment time is reserved exclusively for you, we request at least 48 hour notice for cancellations. If notice is given under 48 hours, or no notice is provided for a missed session, the full fee is due (with discretionary exception for emergencies).
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The easiest way to get in touch is through the contact form on our Contact page, or my emailing us directly at info@roycreekpsychotherapy.com. You can also reach us by phone or by text message at 250-589-1262.
If you are not sure where to start or would like to get a sense of whether we are a good fit before committing to anything, we offer a free 15-minute phone consultation—just mention that in your message and we will set one up.
We do our best to respond within two business days. If you have not heard back within a week, it is worth checking your spam folder.
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Our in-person offices are located in the village of Royston, a short drive from downtown Courtenay. We are also accessible virtually to clients anywhere in BC and in some cases beyond.
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Yes, we work with clients all across British Columbia through secure virtual sessions on either Zoom or Doxy.me. If you are outside BC and are wondering whether we might be able to work together, please reach out and we are happy to explore this possibility with you.
Practical Information
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Both counselling and psychotherapy refer to talk-based, relational engagement between client and counsellor that supports the client’s mental health and overall well-being. Many forms of counselling are primarily supportive in nature. In these cases, a counsellor listens attentively and empathically, supporting a client to feel better, more hopeful, empowered to face their lives. Psychotherapy, however, tends to work with a client to go deeper. Clients work with a therapist to make significant internal changes—to how they feel, how they relate to others, and how they understand themselves, including parts of their experience that haven't yet been fully seen, understood, or integrated. Someone doing deep psychotherapeutic work will also receive many of the same kinds of things from their therapist as those simply engaging in supportive counselling. Throughout this website, we use ‘therapy’ to refer broadly to these two overlapping services.
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The terminology in this field can be genuinely confusing.
A psychologist typically holds a doctoral degree (PhD or PsyD) and is registered with the College of Health and Care Professionals of BC, which is a government regulatory body. Psychologists are trained to provide psychological assessment, diagnosis, and psychotherapy.
A psychiatrist is a medical doctor who has completed specialized training in psychiatry. Their services are covered by BC’s Medical Services Plan (MSP) when accessed by referral. Psychiatrists can prescribe medication and diagnose mental health conditions. Many focus primarily on assessment and medication management, though some also provide psychotherapy.
A Registered Clinical Counsellor (RCC) holds a master's degree in counselling psychology or a related field and is credentialed by the BC Association of Clinical Counsellors (BCACC). Both Jordan and Isaac are RCCs. The BCACC is a professional association rather than a government regulatory body. More implications of this are discussed below.
A Canadian Certified Counsellor (CCC) is a national credential offered by the Canadian Counselling and Psychotherapy Association (CCPA). The CCC and RCC designations have broadly similar educational and practice requirements and are often considered equivalent, though they are issued by different organizations and may be recognized differently by insurers.
A Registered Social Worker (RSW) holds a university degree in social work and is registered with the College of Health and Care Professionals of British Columbia (CHCPBC), the provincial regulatory body. Social workers are trained across a broad range of practice areas, including mental health, child welfare, healthcare, and community-based practice. Many RSWs provide individual therapy and counselling, and their services are covered by some extended health benefit plans, though coverage varies between insurers and plans.
The titles “therapist” and “counsellor” are not currently protected in BC, meaning they can be used by individuals regardless of formal training or registration. Checking for credentials such as RCC, CCC, registered psychologist, registered social worker, or psychiatrist is one of the best ways to verify professional training and accountability.
The situation described above is scheduled to change on November 29th, 2027, when “psychotherapist” will become a protected title in British Columbia. Psychotherapists will be regulated by the College of Health and Care Professionals of British Columbia, bringing this profession under statutory regulation similar to other regulated health professions.
Both Jordan and Isaac hold master's degrees in counselling psychology and are Registered Clinical Counsellors. We welcome the new regulatory changes coming in 2027, as we believe well-designed and effectively implemented regulation protects clients and supports the highest standards of care. We both intend to register with our regulatory body as soon as the process begins.
